Pella Corporation recently announced a proposed settlement agreement to resolve the Saltzman vs. Pella class-action lawsuit involving Pella® ProLine casement, awning and transom windows made in 2006 and earlier. Pending court approval of the settlement, the proposed agreement will extend customer service support with a claims process for early products with service needs. The lawsuit does not involve any products currently sold by Pella.
“We are pleased to have created a settlement framework that extends our existing customer support program with a claims process for older ProLine casement, awning and transom windows,” said Pat Meyer, president and chief executive officer (CEO) of Pella Corporation. “In the overwhelming majority of cases, our Pella windows performed extremely well and as designed. We know that each home or building is unique and the settlement is designed to address the relatively small number that may have experienced a problem.
“Pella continues to innovate in the design and features of our windows and doors to improve their performance and customer benefits,” he added. “For example, we have added EnduraGuard® wood treatment as a triple protection for Pella wood windows and other enhancements and design changes, as part of our continuous product improvement and enhancement efforts at Pella.”
Pella and the plaintiff’s law firm filed the settlement agreement proposal with the federal district court in Chicago for the court’s approval, prior to being implemented. Pending review by the court, customer notifications could begin as early as this fall.
“As a financially strong, customer-focused company, Pella Corporation is prepared to provide for claims if and as needed, while continuing to serve our customers well just as we’ve done since 1925,” Meyer said.